We take the privacy of everyone who interacts with us very seriously, whether through our website, by phone, email, fax or in person at our offices. We have implemented strict measures to ensure the confidentiality and security of personal information in all these situations.
Consent
By providing personal information to CBM Electronic Lighting Inc., you agree that CBM may collect, use, and disclose such information in accordance with its Privacy Policy and as permitted or required by law. Subject to legal and contractual requirements, you may refuse or withdraw your consent to this collection for the purposes specified by making a request to CBM’s personal data protection officer. If you refuse or withdraw your consent, CBM may no longer be able to provide you or continue to provide you with its products and services. If you wish to withdraw your consent, you may be required to present valid CBM identification. If you provide CBM with information about another individual, you represent that you have the necessary authority or have obtained that person’s consent to permit CBM to collect, use and disclose that personal information. CBM’s Privacy Policy does not apply to information that is not considered “personal information” under applicable privacy regulations (for example, the Privacy Act and electronic documents).
- We may collect personal information about you in the following situations: When you apply for an account or credit with our company
- When you contact us for information about our products and services.
- When you place an order, request a quote, or make a purchase from us.
- When you return or exchange one of our products or services.
- When you request a delivery or repair of one of our products.
- When you consult our website www.eclairagecbm.com to obtain information on our offers.
- When you make a payment by credit card for one of our products or services.
This information may include your name, address, telephone number, email address, payment information and other personal data necessary to process your request or order. We are committed to protecting the confidentiality of your personal data and to using it only for the purposes of our business activities.
We also collect technological information that is automatically communicated when a user visits the platform, notably via cookies, log files, IP address or other similar devices such as Google Analytics and Google Tag Manager. This technological information includes: IP address, Web browser, operating system, click stream, preferences and browsing history. It is possible to refuse the use of cookies by selecting “refuse” in the banner. Please note, however, that in such a case, some of the platform’s functions may not function properly. Automatically collected data is used to ensure proper website operation, to facilitate navigation, to analyze browsing data and to measure the performance of the website.
Purpose of our policy
It is important that the collection, use and disclosure of personal information that could identify employees, customers or other individuals be regulated to ensure compliance with privacy laws. These laws aim to protect the privacy rights of individuals and to prevent the misuse of their personal data. The purpose of having policies and procedures in place is to ensure the security and confidentiality of the personal information we hold, and to inform individuals of their privacy rights. The General manager is responsible for the protection of personal information and oversees the administration of this policy as well as the creation of information collection and processing practices.
Preview
As a leader in lighting solutions, CBM must collect personal information from employees, customers, and others to conduct its business activities, maintain records and provide benefits and services to such people. This information may include data such as name, address, telephone number, email address and payment information. CBM is committed to protecting the confidentiality of this data and to using it only in the context of its commercial activities, in accordance with the laws on the protection of privacy.
Principles
Our company is committed to protecting the privacy of the personal information we collect, use, and disclose. To do this, we have put in place the following principles to guide our actions:
Accountability
The General Manager is responsible for the protection of personal information within our company. It oversees the administration of our privacy policy and ensures that proper practices are in place for the collection and processing of personal data.
Transparency
We inform data subjects that we have policies and practices in place to manage their personal information in a secure manner. We are transparent about our use of this data.
Purpose of collection
The purposes for which we collect and use personal information are clearly identified and explained to data subjects, in writing, if possible, at or before the time the data is collected. We may use this information to establish and maintain relationships with our customers, suppliers and other third parties, improve our product and service offerings, inform our customers of offers that may be of interest to them, protect against error and fraud, comply with, and create statistics to advance our business interests. We are committed to adhering to these principles in all our activities involving the collection, use and disclosure of personal information.
CBM may use Personal Information collected for the following purposes:
- Identify customers, suppliers and other third parties with whom we do business and establish and maintain relationships with them.
- Provide consistent service to our customers, including processing their orders, ensuring accurate delivery, and providing personalized assistance when they visit or contact us.
- Improve our offer of products and services considering the needs and preferences of our customers.
- Inform our customers of other CBM products and services that may be of interest to them.
- Protect us against error and fraud by verifying the identity of the people we do business with.
- Comply with legal and regulatory obligations in terms of verification and compliance.
- Create statistics to advance our business interests, but do not include information that individually identifies a customer, supplier or other third party with whom we do business.
- Evaluate applications submitted by individuals applying for employment with us or by an employment agency with their consent, including by checking their references and background.
We are committed to using personal information only for these purposes and to protecting the confidentiality of this data.
Obtaining consent
Before collecting, using, or disclosing your personal information, we must obtain your informed consent, ideally in writing. In exceptional
situations, obtaining your consent may not be possible; in this case, our personal data protection officer will be consulted before any collection, use
or disclosure of your personal information without your consent. If your personal information is to be used for purposes different from those for which
it was originally collected, we will obtain a new consent from you. You have the right to withdraw your consent at any time, subject to certain legal
exceptions. This will prevent us from continuing to use this information.
It is important to us to respect your privacy and your choices regarding the protection of personal data. We are committed to being transparent about
how we use your information and providing you with options to control its use. If you have any questions or concerns regarding the management of your personal data, please do not hesitate to contact us. We are here to help you.
Restriction of collection
The collection of personal information should be limited to the information necessary to achieve the specific stated purposes. Information will
be collected in a fair, honest, and transparent manner.
Restriction of Use, Disclosure and Retention
Your personal information will only be used or disclosed for the purposes for which it was collected, except with your consent or as required by
law. CBM may need to disclose your personal information to comply with a legal request, such as a search warrant, or to respond to an investigation in the
event of a breach of an agreement or law. CBM may also disclose your personal information to collect a debt you owe it.
It is possible that certain products and services offered by CBM are provided in collaboration with third parties.
To provide you with these products or services, we may need to share information about you with these third parties. If CBM transfers personal
information to third parties for processing, a contract providing appropriate protection mechanisms will be put in place before the information is
communicated.
If all or a portion of CBM’s assets are sold or financed, or in the event of a merger between CBM and another business entity, personal information
in CBM’s possession may be disclosed to the lender, buyer, or partner. Merger, provided that such parties use such information strictly in accordance with
CBM’s Privacy Policy.
Rest assured that we will not trade, rent or sell your personal information to any third party without informing you and obtaining your
consent. Your personal information will be kept only for the time necessary to achieve the objectives pursued or if they are required by law. They will then
be securely destroyed to ensure their confidentiality.
Exactness
We are committed to ensuring that personal information and its disclosure are as accurate, complete, and up to date as necessary for the purpose for which they are intended.
Security measures
We take all appropriate measures to protect your personal information, in whatever form it is stored, against loss, theft or unauthorized access, disclosure, copying, use or modification. We use physical, organizational, and technological security measures to ensure the protection of your data. Access to personal
information is authorized only when necessary. We regularly train our staff on the importance of privacy and data security.
Access
Upon request, within a maximum of thirty days, you will be informed of the existence, use and disclosure of your personal information and you will have access to this information, except in certain limited circumstances provided for by the law. You may update or correct your Personal Information by sending a written request to the Privacy Officer. We may ask you to provide identification acceptable to CBM and proof acceptable to CBM that the requested updates or
corrections are true. The Privacy Officer will be informed of all such disputes.
Responsibility
We are responsible for the personal information we hold and have policies and procedures in place to ensure their protection. We have appointed a Privacy
Officer who is responsible for ensuring compliance with the principles set out in this policy. If you have any questions or concerns regarding the protection
of your personal information, you can contact our Privacy Officer.
Recourse
If you have concerns about compliance with the principles set out in this policy, you may address a complaint to the Privacy Officer. The latter will thoroughly investigate your complaint, notify you of the results and take the necessary steps to correct any compliance issues found.
We also collect technological information that is automatically communicated when a user visits the platform, notably via cookies, log files, IP address or other similar devices such as Google Analytics and Google Tag Manager. This technological information includes: IP address, Web browser, operating system, click stream, preferences and browsing history. It is possible to refuse the use of cookies by selecting “refuse” in the banner. Please note, however, that in such a case, some of the platform’s functions may not function properly. Automatically collected data is used to ensure proper website operation, to facilitate navigation, to analyze browsing data and to measure the performance of the website.
Modification of the privacy policy
Please note that CBM reserves the right to modify or supplement this privacy policy at any time. If changes are made, we will post them on our website and make the revised policy and changes available to the Privacy Officer upon request. We encourage you to check this page regularly to stay informed of updates.
Contact information of the person responsible for the protection of personal information
General manager
82 Irwin Street, Unit 3
Granby (Quebec) J2J 2P1
Phone: 450-777-2848 #224
Fax: 450-777-4872
Updated on 23/11/2023